I’ve taken my Evo 4G into repair shops twice now for the same problem. The problem is that it’ll randomly start “tapping” the upper left corner, even if my hand is on the back of the phone and no where near the screen. They keep trying to call it a simple “software problem.” Even after resets and whatnot, and even with the rep’s seeing exactly what I’m talking about, they call it software. Then they run tests, can’t “see anything wrong” and hand me back my phone and shoo me off.
I understand why, they don’t have Evo’s in stock to do a hardware swap, but it’s a joke. They just don’t want to say it’s a hardware problem because they can’t figure it/swap it. Even when I say “So like, you see what’s going on right? You see how it has nothing to do with software because it’s … obviously… not software? If you had the Evo in stock you’d just swap it, or repair it if you had parts in, right?” No words spoken, but I get a shrugging nod.
I get it, it’s a popular phone, but at least stop giving me the run around. Start setting up a list for people to sign up for to swap phones or something. This is archaic.
